FAQs

What is your cancellation policy?

A 48 hour notice of cancellation is required, except in cases of extreme emergency to be determined by our staff. Cancellations without sufficient notice (24 hour) will be subject to a cancellation fee, which may be equal to your fee of service. All fees must be paid in full prior to your next appointment and co-payments are due at the time of service.

If you are running late or anticipate a delay of more than 15 minutes, please contact our office immediately. Delays of more than 30 minutes are considered a ‘no-show’ and will be accommodated or rescheduled based on availability.

 

Can I contact you outside of normal business hours? What if there is an emergency?

We are available 24 hours a day for emergency through our answering service and by pager.  However, please speak with your provider regarding their personal policies and preferences regarding direct availability and scheduling. Appointments are available as soon as all necessary intake procedures are completed. Please note that there may be a waiting list.

***In case of any emergency, please dial 911 and/or go to the nearest emergency room.***

 

Who should I call regarding questions about my bill?

Please call the number on your bill or call the office during normal business hours (Monday thru Friday, 11am to 7pm). We will respond to all messages.

 

What if I know someone in a crisis?

If you are thinking about harming yourself, or know someone who is, tell someone who can help immediately.

1. Call your doctor.

2. Call 911 or go to a hospital emergency room.

3. Ask a friend or family member for assistance.

4. Call the toll-free, 24-hour hotline of the National Suicide Prevention Lifeline at 1.800.273.TALK (1.800.273.8255); TTY: 1.800.799.4TTY (4889) to talk to a trained counselor.

5. Make sure you or the suicidal person is not left alone.

 

How can I get my prescription refilled?

For non-stimulants:
Please call the office or contact your pharmacy to send us a prescription fax. All prescriptions are handled within 24 hours except on weekends.

For stimulants and controlled substances:
These cannot be called in or faxed. please call the office to pick up a prescription. In special circumstances, a prescription may be mailed to special patients under specific circumstances.

Prescriptions can be picked up during business hours and must be original scripts.

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